At rpoka, protecting your personal data is a core operational commitment, not an afterthought. This Privacy Policy explains in plain terms what information we collect, how we use it, who we share it with, and the rights you hold over your own data.
Effective Date: 1 January 2026Your Privacy Matters: This Privacy Policy forms an integral part of the rpoka Terms & Conditions. By registering an Account or using any services on the rpoka Platform, you acknowledge that you have read and understood this policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please cease use of the Platform immediately.
The following definitions apply throughout this Privacy Policy:
The Data Controller responsible for your Personal Data collected through the rpoka Platform is the operator of https://rpoka.cam. rpoka is licensed and regulated internationally and operates the Platform as an online gaming service targeting adult users, including those located in Indonesia.
All data-related inquiries, requests, and complaints should be directed to our dedicated support channel. Contact details are provided in Section 15 of this policy. rpoka takes its obligations as a Data Controller seriously and has implemented internal governance procedures to ensure compliance with applicable international data protection standards.
rpoka collects Personal Data across several categories, depending on the nature of your interaction with the Platform. The table below summarizes the key categories of data we collect and relevant examples:
| Category | Examples | Collection Stage |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender, government-issued ID number (e.g., KTP Nasional) | Registration, KYC verification |
| Contact Data | Email address, phone number, residential address (city, province, postal code) | Registration, account updates |
| Financial Data | Bank account details (BCA, BRI, BNI, Mandiri), e-wallet identifiers (OVO, DANA, GoPay), transaction history, deposit/withdrawal amounts in IDR | Deposits, withdrawals, KYC |
| Identity Documents | Scanned or photographed copies of government-issued ID, utility bills, selfie with ID | KYC verification process |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone | Automatic collection on site access |
| Usage Data | Pages visited, session duration, games played, bet amounts and outcomes, bonus usage patterns | Ongoing platform usage |
| Communication Data | Support ticket content, live chat transcripts, email correspondence, feedback submissions | Customer support interactions |
| Marketing Preferences | Communication opt-in/opt-out status, preferred contact channels, promotional history | Account settings, opt-in forms |
rpoka does not collect Special Category data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless such data is incidentally disclosed through communication with our support team, in which case it is handled with the highest level of care and not used for profiling purposes.
rpoka collects Personal Data through the following primary channels:
rpoka processes your Personal Data for the following clearly defined purposes:
rpoka processes your Personal Data on the basis of one or more of the following recognized legal grounds:
rpoka does not sell, rent, or trade your Personal Data to third parties for commercial purposes. We may, however, share your data with carefully selected categories of recipients where necessary to deliver our services or meet our legal obligations:
No Third-Party Marketing: rpoka will never share your Personal Data with third-party advertisers or data brokers for the purpose of targeting you with advertisements outside the rpoka Platform. Any marketing communications you receive will originate solely from rpoka itself.
As an internationally operated platform, rpoka may transfer your Personal Data to servers and service providers located outside Indonesia. Such transfers are made in accordance with applicable data protection standards and are safeguarded by one or more of the following mechanisms:
By using the rpoka Platform, Indonesian users acknowledge and consent to the international transfer of their Personal Data as described in this section.
rpoka retains your Personal Data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law and our international gaming license obligations. The following general retention guidelines apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and Identity Data | Duration of account + 5 years post-closure | Legal obligation, anti-money laundering |
| Financial Transaction Records | Minimum 5 years from transaction date | Regulatory compliance, audit requirements |
| KYC Documents | Duration of account + 5 years post-closure | Legal obligation, fraud prevention |
| Support Communications | 3 years from last interaction | Legitimate interests, dispute resolution |
| Technical and Usage Data | 13 months from collection | Analytics, security, platform improvement |
| Marketing Preferences | Until consent is withdrawn or account closed | Consent |
Upon expiry of the applicable retention period, your Personal Data will be securely deleted or anonymized in a manner that prevents re-identification. Where complete deletion is not technically feasible (for example, data stored in backup archives), the data will be isolated, access-restricted, and deleted at the next scheduled archive purge cycle.
rpoka employs a comprehensive suite of technical and organizational security measures designed to protect your Personal Data against unauthorized access, disclosure, alteration, or destruction. These measures include:
While rpoka applies rigorous security standards, no system can guarantee absolute security. Users are encouraged to use strong, unique passwords for their rpoka Account, never share login credentials, and report any suspected unauthorized access to [email protected] immediately.
The rpoka Platform uses cookies and similar tracking technologies to support core functionality, improve performance, and deliver a more relevant user experience. The following categories of cookies may be active on the Platform:
You may manage your cookie preferences through your browser settings. Note that disabling certain cookie categories may affect the availability of Platform features. Most modern browsers — including those commonly used by players in Jakarta, Surabaya, Bandung, and Bali — provide granular cookie management controls accessible through the browser's privacy or security settings menu.
rpoka respects your rights over your own Personal Data. Subject to applicable law and any overriding legal obligations, you may exercise the following rights by submitting a written request to our support team:
rpoka will respond to all verified data rights requests within 30 calendar days of receipt. In cases of complexity or volume, this period may be extended by a further 30 days, of which you will be notified in writing. There is no charge for submitting a data rights request unless the request is manifestly unfounded or excessive.
The rpoka Platform is strictly intended for adults aged 21 and over. rpoka does not knowingly collect, process, or store Personal Data belonging to individuals under the age of 21. Age verification is a mandatory component of the account registration and KYC processes.
If rpoka becomes aware that Personal Data has been collected from an individual under 21 years of age, that Account will be immediately suspended, all associated data will be securely deleted, and any funds held in the Account will be handled in accordance with our Terms & Conditions and applicable regulatory requirements.
If you are a parent or guardian and believe that a minor in your care has registered an Account with rpoka, please contact us immediately at [email protected] so that we can take appropriate action without delay.
rpoka reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or operational structure. Where changes are material, we will notify registered users via email or a prominent on-Platform notification prior to the changes taking effect.
The "Effective Date" at the top of this page reflects the date on which the current version of this Privacy Policy became operative. We encourage users to review this page periodically. Your continued use of the Platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms.
For all data protection inquiries, Personal Data access requests, or privacy-related complaints, please contact the rpoka data team using the details below. All communications must be in writing to ensure proper handling and traceability.
rpoka is committed to resolving all privacy concerns promptly and transparently. If you are not satisfied with our response, you retain the right to escalate your complaint to the relevant supervisory authority in your jurisdiction.
rpoka's approach to data protection goes beyond legal compliance. These are the principles that guide every decision we make about your personal information.
Every piece of data you transmit to rpoka — from login credentials to IDR deposit amounts — is protected by SSL/TLS encryption in transit and AES-256 encryption at rest. Your information is never stored in plain text.
rpoka gives you real, actionable rights over your own information. Access, correct, export, or request deletion of your data at any time by contacting our support team — no bureaucratic barriers, no unreasonable delays.
rpoka will never sell, rent, or trade your Personal Data to third-party advertisers or data brokers. The information you share with us is used solely to operate your Account and improve your experience on the Platform.
We keep your data for no longer than necessary. Our documented retention schedule ensures that when data is no longer needed — and when legal obligations permit — it is securely and permanently deleted.
Usage data is monitored specifically to identify responsible gaming risk signals. This is a protective measure — not an intrusion — that allows rpoka to intervene early when a player may need support tools or self-exclusion options.
Privacy and data rights inquiries from Indonesian users are handled by our 24/7 Indonesian-speaking support team. You can communicate your concerns in a language you are comfortable with, without any service disadvantage.
Our FAQ answers the most common questions about account security and data handling. For anything more specific, our support team is available around the clock. You can also review our full Terms & Conditions for the complete legal framework.